Privacy Policy — ISKCON Siliguri

Introduction

ISKCON Siliguri ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our companion mobile application, or interact with our APIs, services, donations, and prasadam booking platforms. By accessing or using our services, you consent to the terms described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you create a profile, make donations, book prasadam meals, subscribe to our updates, or contact us. This may include:

Name: For user identification, personalized communications, and issuing official donation receipts.
Contact Details (Phone Number, Email Address): For sending donation receipts, transactional messages, meal coupons, festival updates, and event notifications.
PAN (Permanent Account Number): Mandated under Indian tax regulations solely for issuing 80G tax exemption certificates.
Gotra: Optionally collected for seva (devotional service) sponsorships and prayer dedications.

Automatically Collected Data and SDKs

To improve user experience, application performance, and communication efficiency, we use third-party tools and Software Development Kits (SDKs) that automatically collect certain technical parameters. These include:

Google Analytics: We use Google Analytics to monitor website traffic, count visitors, and analyze user engagement patterns in an aggregated, anonymous form.
Firebase Analytics: We use Firebase SDKs within our mobile companion application to monitor app performance, screen transitions, session duration, and track runtime crashes/diagnostics.
Firebase Cloud Messaging (FCM): Our app collects and syncs unique device registration tokens (FCM tokens) to deliver real-time push notifications, Ekadashi reminders, and temple announcements. These tokens are securely transmitted to and stored on our server.
Device Metadata: We collect device-specific information such as your operating system version, device model, language preference, and app version for optimization and notification targeting.

Cookies and Local Storage

We utilize browser cookies and device local storage (such as persistent cache keys and user theme settings) to cache calendar events, store preferred languages, prevent page load flickers, and maintain offline companion app capabilities. You can manage or disable cookies through your browser/device settings, though some features may become unavailable.

How We Use Your Information

We process your personal and technical data for the following legitimate purposes:

Processing donations, generating transaction receipts, and issuing 80G tax exemption certificates.
Generating and validating prasadam meal booking coupons.
Sending targeted push notifications, alerts, and newsletters (updates can be customized or disabled).
Analyzing application usage and identifying bugs/crashes to enhance overall app stability.
Responding to requests, complaints, or inquiries submitted via our contact forms.

Data Sharing and Third-Party Disclosures

We respect your privacy and do not sell, rent, or trade your personal information with third parties for commercial or marketing purposes. Your data is shared only under the following strictly defined conditions:

Payment Gateways: All payment transactions are handled by RBI-authorized, PCI-DSS compliant payment processors (such as Razorpay). We do not collect or store your credit/debit card numbers, UPI PINs, or bank account credentials.
Service Providers: We share data with Google Firebase and analytics tools solely to run core app functionalities (crashes, analytics, push notification delivery).
Legal Requirements: If required to do so by law, court order, or government authority to comply with legal processes or tax regulations (e.g., submitting donation lists to the Income Tax Department of India).

Data Security

We implement appropriate administrative, technical, and physical security measures, including HTTPS/SSL encryption for all network communication, to safeguard your data from unauthorized access, modification, disclosure, or destruction.

Data Retention and Account/Data Deletion

We retain transaction and donation records as mandated by Indian accounting, tax, and legal requirements. Personal profile data and notification registrations are retained until you request deletion or unsubscribe. Users have the right to request deletion of their saved profiles or linked notification records by contacting us at [email protected] or via our website's Contact page. Data deletion requests are processed within 30 days, subject to legal compliance constraints.

Children's Privacy

Our platform does not target children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us, and we will delete the data immediately.

Changes to This Privacy Policy

We reserve the right to modify this policy from time to time. Updates will be posted on this page with the revised date. Continued use of our website or app indicates your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact us or email us at [email protected].

This platform and software was developed by the AdvanceQuiz SaaS Team. By accessing or using this software, you are accepting the AdvanceQuiz SaaS TOS & Privacy Policy.